Terms & Conditions

Last Updated: December 16, 2024

Forms of Payment

We accept the following forms of payment in US Dollars:

• Wire Transfer (International)
• Bank Transfer
• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Check (US only)
• C.O.D. (US only)

Credit Terms

Net 30 days credit terms may be granted upon credit application, management approval, and/or established good payment history. TES Wholesale reserves the right to apply finance charges to unpaid late balances each month. Finance charges and additional costs incurred in collecting from a delinquent account will be the responsibility of and billed to the customer.

Quality Assurance

Products manufactured or distributed by TES Wholesale are guaranteed to be free from defects in workmanship and materials. Electrodes that fail due to sub-standard materials or workmanship will be replaced at no charge. Misuse, abuse, expiration, or damage caused by negligent handling voids any warranty.

Returns and Claims

Product returns are allowed in some cases and may be subject to a restocking fee. The following conditions apply:

• Authorized returns may be subject to a 15% or $25 restocking fee, whichever is greater
• Orders cancelled after shipping are subject to shipping and handling expenses or a 15% restocking fee, whichever is greater
• Returned items must be in original condition, clean, unopened (if sterile), and undamaged
• Returns must include original invoice copy and Return Authorization Number (obtain from us before shipping)
• Returns must be shipped back prepaid (at customer's expense)
• No returns allowed on custom items, used items, or items in the field for 2 months or more

Shipping Information

TES Wholesale ships worldwide via various carriers. Standard shipping is typically handled through:

• FedEx International Economy
• DHL Express
• UPS Worldwide

Shipping and handling charges are added to your invoice unless other arrangements are made. Expedited shipping options are available at additional cost. Duties, customs fees, and other import/export fees are the responsibility of the recipient. Note: Products may not be available in some countries. Larger shipments (1 pallet or more) can also be arranged through our freight forwarder or yours.

Liability

TES Wholesale is not responsible for injury, infection or other damage resulting from the use or misuse of its products. Federal law limits the sale and use of these products to, or on the order of, a licensed medical professional. Sterilization of multiple-use products (if allowable and safe), application, and use of these products are the responsibility of the user. Pre-sterilized, disposable products are intended for one-time, single-patient use only.

Pricing

All pricing and transactions are in US Dollars. TES Wholesale constantly works to provide the best value to the medical community while maintaining the highest quality standards. Some products or components are imported from global sources, and their pricing may be affected by fluctuations in the international currency market.